Customer Success Management Manager - LATAM SumUp · Santiago

Team Description We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. As part of Operations in LATAM, the Customer Success Management (CSM) team is one of our main strategies to fight churn and thrive retention. CSM manages our High-Value Merchant portfolio through a team of Key Account Managers (KAMs), led by Team Leaders, and is responsible for sustaining and growing the commercial value of our most important merchants. Role Overview This role owns the end-to-end commercial outcome of LATAM's CSM team: payback, TPV uplift, and coverage of our High-Value Merchant portfolio. Beyond sustaining today's results, this person is responsible for structuring and launching the next generation of CSM motions. This requires the strategic planning and big-picture view of CSM needed to identify where the biggest opportunities are and steer the team in the right direction as it scales. What you'll do: Own CSM's commercial…