Associate Customer Success Manager - Boston at Datadog in Boston

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify and qualify opportunities to expand small customers existing Datadog footprint Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers Troubleshoot on issues to ensure a positive customer experience and continued product adoption Proactively work with customers to find expansion opportunities and increase loyalty and retention Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Act as advisor to customers to ensure they’re leveraging the solution…