Collections Associate at Elastic in Costa Rica

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills. What You Will Be Doing Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure. Contact customers, via email and phone, to secure outstanding balances.Perform account reconciliations, as needed, to resolve any account discrepancies. Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account. Work with customers that have delinquent balances to negotiate payment plans.Process customer credit card payments. Address any credit card declines with…