Internship Customer Experience & Customer Journey Expert at ING in HZL (Hazel Leeuwarden)

Looking for an internship where you can make a real impact on the customer experience of millions of ING customers? Would you like to combine research and strategic development with hands-on experience in one of ING's largest customer contact organizations? Then keep reading. About the Retail Contact Centr e The Retail Contact Centre (RC) is ING Netherlands' customer contact organization. Every year, we handle approximately 3 million customer interactions through phone and chat. Customers contact us with questions about payments, cards, mortgages, investments, fraud, and digital banking services. To continuously improve the customer experience and increase efficiency, the RCC works closely together with ING Tribes and Squads. Within the Centre of Expertise Connecting Tribes & Traffic Reduction, we are looking for an enthusiastic intern who will help shape the future of our Customer Experience Centre (CEC) while learning the role of a Customer Journey Expert (CJE). Your Internship Assignment During this internship, your primary assignment will be the further development of the Customer Experience Centre (CEC). The CEC is our ambition to create a central capability that helps ING better understand customer contact behavior, identify customer friction, measure the impact of improvements, and drive customer experience enhancements across the bank. You will research,…