Product Manager for Collections NL | Digital & Self-Service at ING in ACT (Amsterdam - Acanthus)

Do you want to help over 1 million customers stay financially healthy through innovative digital experiences? Are you passionate about digital customer journeys and convinced that the best customer experience starts in the app and on the web? Do you get excited about turning customer insights into smart digital solutions that change behaviour and positively impact people's financial wellbeing? For ING Collections NL, we're looking for a Product Manager who combines customer obsession with a strong affinity for digital products, experimentation and innovation. Together with engineers, data analysts and operational experts, you'll design and improve digital journeys that help customers prevent and resolve financial difficulties independently. The team | Squad The team plays a crucial role in helping customers with (potential) financial difficulties through ING's digital channels, including the ING App and Web. As Product Manager, you will shape the future of our digital self-service journeys. You will identify customer pain points, explore innovative solutions and work closely with engineers and designers to deliver seamless experiences that make a real difference in customers' lives. This is a hands-on role for someone who enjoys bringing ideas to life, leveraging technology, using data to make decisions and continuously improving digital experiences. Roles and…