Director - Loyalty Customer Success Lead - Eastern Europe at Mastercard in Besiktas

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Loyalty Customer Success Lead - Eastern Europe Role Summary Mastercard’s Loyalty Solutions team is seeking a Director, Program Management (EEMEA) to lead post sale customer success delivery for a regional portfolio of issuers, merchants, and partners in the Eastern European Division. This role is accountable for helping customers realize measurable business outcomes through our loyalty, rewards, and customer engagement solutions—driving platform adoption, customer value, and long term growth. The Director will lead a team across the region supporting Rewards, Offers, and program operations and implementations, ensuring strong delivery quality and operational excellence across markets with varying levels of loyalty maturity. The role will partner closely with Sales, Product, and Delivery to influence key commercial and customer KPIs—including…