Head of CS, DACH at Miro in Munich

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. About the Role Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with the regional Sales leaders and other cross-functional partners to improve our processes, and to drive adoption, retention and customer expansion. What you’ll do - Coach and lead the team of CSMs serving our DACH customers - Partner with primarily sales and other customer experience teams to help improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion - Manage the team to maintain hygiene in account data, health, and other important indicators - Own your team’s revenue and health forecasting - You will build and maintain executive relationships for selected accounts in your team’s portfolio - Continuously help innovate via AI transformation and improve processes, practices and assets to deliver consistently better customer success in a…