Application Support Manager at Shell in Istanbul - Esentepe

, Türkiye Job Family Group: Information Technology (IT) Worker Type: Regular Posting Start Date: September 11, 2026 Business Unit: Projects and Technology Experience Level: Experienced Professionals Job Description: Job Purpose The Application Support Manager will support Mobility Market Ops Lead who are end-to-end accountable for Business operations, innovation, business confidence, financials and resourcing activities and service operation landscapes. Accountabilities: Ensure uninterrupted operation of all supported applications (NFR, ERP, VIS, Loyalty, Invoicing, MI/MIS, web portals, etc.). Serve as the primary coordination point for application issues, performance problems, outages, and replication issues. Manage communication with vendors. Collaborate with global L2/L3 teams when needed and manage escalations. Conduct regular SLA review meetings with business stakeholders (Retail, Commercial, Marketing, Finance, Operations) and participate in vendor SLA review sessions to strengthen service performance alignment and visibility. Ensures that all IRM controls are completed on time and with zero findings, and monitors their progress through the tasks assigned to team members. Acts as the operational representative in Mobility & Enterprise application projects and coordinate with project teams on: SLA definition Technical & functional…